Jessica Cook's Resume (Last updated June 6th 2008)

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Jessica Cook
Vancouver V6K 3T3 Canada

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OBJECTIVE
I am seeking a position as a Technical Writer or Content Manager with your organization. I am passionate about communication, hard working, and willing to take on any task, large or small.

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SKILLS
Marketing and Communications
Oversaw banner ad campaigns, affiliate programs, fliers. Writing and considerable layout work on Request for Proposals (RFPs), software guides, training manuals, customer newsletters, press releases. Information design for three different dynamic corporate intranets. I type at 65 wpm.

Software
Photoshop, Dreamweaver, Microsoft Office, Joomla CMS, phpBB, Sharepoint

Technical
PHP, MySQL, Apache, Linux, Javascript/AJAX, creating e-commerce websites, creating online applications, creating and maintaining content management systems (CMS), website design and layout.

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WORK EXPERIENCE

Withheld
Technical and Documentation Coordinator

February, 2007 - Present
Vancouver, B.C.
  • Designed multiple websites and online applications using tools and protocols such as Photoshop, Dreamweaver, HTML, PHP, and MySQL.
  • Responsible for the content and administration of the company Intranet. This included updating the site on a daily basis with interesting and compelling information, creating online guides and resources for the staff, and reviewing the overall information design and presentation on a monthly basis. In short, I was responsible for making the Intranet accurate, informative, and easy to use.
  • Responsible for the design and content of the company's client-facing "Corporate Social Responsibility" online presence. This included updating events and project statuses on a continual basis, editing information supplied by other departments to make it more 'web friendly', and supplying and modifying accompanying graphic elements.
  • Created or maintained a number of internal content initiatives, such as keeping training manuals up to date, designing print advertisements, managing the Request For Proposal (RFP) process, and general editing and copy writing duties.

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Half Price Computer Books
Technical Communication Specialist

October, 2000 - December, 2006
Coquitlam, B.C.
  • Responsible for all advertising initiatives, including e-mail newsletters, banner advertisements, affiliate networks, packaged fliers, and unique ideas such as hosting an essay scholarship competition. I worked with a graphic designer on some of these projects, but the fundamental sales concepts and written copy were solely my responsibility.
  • Designed multiple websites and online applications (including e-commerce websites) using tools and protocols such as Photoshop, Dreamweaver, HTML, PHP, and MySQL.
  • Created and maintained the company intranet. This included the basic design, updating the site frequently with content and news, and writing small applications in PHP to assist with sales- and inventory-tracking.
  • Created and maintained training manuals for various departments, including technical orientation for new developers and guides to using custom in-house applications.

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Raeside Industrial Ltd
Freelance Intranet Developer

June, 2006 - October, 2006
Coquitlam, B.C.
  • Worked with various department heads at Raeside Industrial Ltd. to gather the business requirements for their first company intranet.
  • Created a unique website design and information layout based on their needs, including writing official company documentation, codes, and guidelines.
  • Wrote custom applications for the site in PHP, including a company discussion forum, a file sharing application, and inventory ordering system for affiliate retail locations around the country.

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EDUCATION

University of Victoria
Bachelor of Arts in English

September, 1993 - June, 1999
Victoria, B.C.

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BC Institute of Technology
in Technical Writing and Editing

January, 2007 - Ongoing

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AWARDS AND HONORS
South by Southwest Interactive Festival: Austin, TX
Finalist for "Best Weblog", 2002

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INTERESTS

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